Terms of Service

The Simple Version

We build software for you, you pay us for it. We both act professionally and treat each other fairly. If something goes wrong, we'll sort it out like adults. These terms protect both of us.

Who These Terms Apply To

These terms apply when you hire BUILD+SHIP (MarkD Limited) to build software for you. By working with us, you agree to these terms. If you don't agree with something, let's talk about it before we start.

What We Do

We provide:

Mobile app development (iOS and Android)
Web application development
AI integration and custom solutions
Technical consulting and advice
Ongoing support and maintenance (when agreed)

We'll always be clear about what's included in your project and what isn't. No surprise charges or hidden extras.

How We Work

Project Process:

We discuss your requirements and provide a quote
If you're happy, we create a detailed project agreement
We build your software in phases with regular updates
You test and provide feedback
We launch when you're satisfied

Your Responsibilities:

Provide clear requirements and feedback
Make payments on time
Respond to our questions promptly
Provide necessary access to systems and accounts

Payment Terms

We typically require 50% deposit before starting work
Remaining payment due on completion or as per agreed milestones
Payment terms are usually 14 days from invoice
Late payments may incur charges and project delays
All prices are exclusive of VAT where applicable

We'll always agree payment terms upfront. No nasty surprises.

Intellectual Property

Your Code:

Once you've paid in full, you own the custom code we write for your project. We'll provide you with all source code and documentation.

Third-Party Components:

We often use open-source libraries and frameworks. These remain under their original licenses. We'll make sure you have the right to use everything we include.

Our Tools and Methods:

We keep ownership of our general tools, techniques, and know-how. This helps us build better software for everyone.

Warranties and Limitations

What We Promise:

We'll build software that meets the agreed specifications
We'll fix bugs found within 30 days of delivery at no charge
Our work will be professional and meet industry standards

What We Can't Promise:

That your software will be 100% bug-free (no software is)
That third-party services will always work perfectly
That your app will be approved by app stores (though we'll help)
Specific business outcomes or revenue targets

Our total liability is limited to the amount you've paid us for the project. We both agree that some things are outside anyone's control.

Cancellation

Either of us can end the project with reasonable notice. If you cancel:

You pay for work completed up to the cancellation date
We'll hand over any completed work and documentation
Deposits may not be refundable if work has already started

If we cancel (rare, but it happens), we'll refund any unused deposits and hand over completed work.

Confidentiality

We keep your business information confidential. We won't share details about your project with others unless you give permission. We may mention that we've worked with you (unless you prefer we don't) but won't share specifics.

Disputes

If we disagree about something, let's try to sort it out through discussion first. If that doesn't work, we'll use mediation. If that fails too, these terms are governed by English law and UK courts have jurisdiction.

Changes to These Terms

We may update these terms occasionally. We'll notify existing clients of any significant changes. New projects will use the current version of these terms.

Questions?

These terms are meant to be fair and clear. If anything isn't, or if you want to discuss specific requirements, email us at hello@buildandship.com. We're always happy to explain or negotiate reasonable changes.